Get Answers
Do you have questions? We have answers. Of course, if you don't find what you're looking for, feel free to call us at 1-800-950-1110 and we'll be happy to assist you.
How do I book?
Call us to inquire about a resort and specific vacation week. Reservations are always made for 8 days and 7 nights, typically checking in on a Friday or a Saturday. Give your Getacondo Specialist your desired vacation date, and they will do their best to find you the perfect condominium. Once you find something you like, your Getacondo Specialist will send you a Reservation Request form. Fill it out in its entirety (including payment information and your signature) and return by fax, mail or an email scan. Once your reservation is processed, a confirmation will be sent to you by email or the United States Postal Service.
How do I pay?
We accept all major credit cards as well as money orders. If you pay by money order, an additional $200 refundable security deposit is required at the time of booking. This security deposit will be returned approximately two weeks after check-out as long as there is no damage or excessive cleaning needed upon your departure.
Is there a reservation deposit required?
We do require a $250 deposit at the time of booking to secure the unit. The remaining balance is due 30 days prior to check-in. If you make a reservation with less than 30 days notice, payment in full is required at the time of booking.
What is your cancellation policy?
Cancellations are permitted up to 30 days prior to check-in, and all funds will be returned less the $250 reservation deposit. No refund will be granted in the event of cancellation less than 30 days from check-in.
Do you accept Paypal?
While it is something that we are looking into, we do not accept Paypal at this time.
Are there any other fees?
Other than fees stated within the listing (weekly rate, tax, pool heat if applicable), there are no additional fees. Cleaning is included in the weekly rate.
Do I have to rent for a whole week?
All of our units are weekly rentals that run from Friday to Friday, Saturday to Saturday and some Sunday to Sunday. It is not required that you occupy the unit for the whole week, but the whole week will need to be reserved.
Do you have any pet friendly properties?
Unfortunately, pets are prohibited in all of our units.
Do you offer smoking units?
No, all of our condominiums prohibit smoking.
If there is no front desk, what do I do if I have problems at check-in?
There is an emergency number on the confirmation that you can call if you have trouble checking in, or have cleaning, maintenance or any other concerns with the unit.
What is provided with the condominium?
All linens, towels, cookware and dinnerware are provided. If you would like over-sized pool towels, we recommend that you bring those along.
Is there soap in the unit?
Most condominiums provide a starter kit of supplies placed in the unit prior to your arrival. Starter kits can contain a bar of soap, a roll of toilet paper, tissue, a roll of paper towels, extra trash bag, and a trial size container of dish soap, dishwasher detergent, coffee, condiments, shampoo/conditioner and laundry soap. When these items have been depleted, you will be responsible for any additional items that you may need.
Will there be maid service during our stay?
The unit will be cleaned prior to your arrival and after your departure. There will be no maid service during your stay.
Do you have more information about my specific resort?
On Getacondo.com, we've provided typical information guests request. If you have additional questions, one of our reservations specialists will be happy to assist you by phone or email.
Can I get the exact address of the condominium?
Not all condominiums offer an exact address for the specific unit you will be reserving, rather a general address to the resort. Once you arrive at the resort, most will provide a map of the grounds for you to use to locate your accommodations. Your travel documents will provide directions as well.
Where is the nearest shopping/dining/recreation area?
Resort areas typically offer a myriad of options for the vacationer, making it virtually impossible to list them all. We suggest you do some research on the web or contact a resort destinations Convention and Visitor's Bureau for detailed area information.
What are the pool hours?
Pool hours vary by resort and are not controlled by Getacondo.com.
Is there a BBQ grill?
If barbecue grills are offered at a resort, you'll find it listed in the condominium description on Getacondo.com. We cannot say for certain what type of grill will be offered as this detail is determined by resort and not controlled by Getacondo.com.
What are check-in/check-out times?
Check-in and check-out times are determined by the resort. Typically check-in is 4:00 p.m. and check-out is 10:00 a.m. Your travel documents will tell you what your check-in/out times are for the resort you've reserved. Penalties apply for late check-out as this impacts the housekeeping staffs ability to ready the condominium for the next guest.
Do you have pictures of the unit?
We try to keep updated photos of every resort and condominium, which you'll find on the Resort search page. Most are a representation of the condominium. Pictures of each exact condominium are not possible due to the volume of condominiums available at any one resort.
Are there cribs/high chairs available?
Not all condominiums and/or resorts offer cribs or high chairs. You can search the internet for companies that offer these for a fee.
How old do you have to be to rent?
Global Connections' policy is you must be at least 21 years of age to reserve a condominium. Actual resorts may have varying policies. If you are under the age of 25, it is strongly recommend that you check age restrictions before reserving a condominium.
Do I have to rent for a whole week?
From time-to-time, you might find specials for resorts that offer nightly rentals. Check the Weekly Specials for these deals, only offered when space allows and are not guaranteed at every resort.
